Privacy Policy

01Personal data we collect

We may collect the following personal data:

• Information you provide through our contact form (name, company name, email address, phone number, and the content of your enquiry)
• The content of conversations you enter into our AI chat support
• Information collected automatically when you use the website (IP address, browser and device type, pages viewed, access time, and identifiers such as cookies)

02Purposes of use

We use the personal data we collect for the following purposes:

• Responding to enquiries and consultations, preparing quotations, and providing our services
• Maintaining and improving service quality, and improving and analysing the website
• Sending you notices and relevant information where you have consented
• Complying with the law, preventing misuse, and protecting our legitimate rights and interests

03Legal basis for processing

Under the PDPA, we process personal data on one of the following legal bases: performance of a contract, the legitimate interests of us or a third party, compliance with a legal obligation, or your consent. Where we rely on consent, you may withdraw it at any time.

04Disclosure and processors

We do not sell or rent your personal data to third parties without your consent. However, we may entrust the handling of personal data to the following trusted service providers (processors) to the extent necessary to provide our services:

• Website hosting and analytics (Vercel Inc.)
• Contact email delivery (Resend)
• AI chat support response generation (Anthropic)
• Where disclosure is required by law, or necessary to protect rights and safety

05Cross-border data transfers

Some of the processors listed above are located outside Thailand (e.g. in the United States). Where personal data is transferred internationally, we handle it under the appropriate safeguards required by the PDPA.

06Cookies and analytics

Our website may use cookies and similar technologies (including analytics) to understand usage and improve our services. You can refuse cookies through your browser settings, but some features may not function correctly as a result.

07Data retention

We retain personal data only for as long as necessary to achieve the purposes of use or as required by law, and we securely delete or anonymise it when retention is no longer necessary.

08Security measures

We implement reasonable and appropriate technical and organisational security measures to prevent unauthorised access, loss, destruction, alteration, and leakage of personal data.

09Your rights as a data subject

Under the PDPA, you have the following rights in relation to your personal data held by us:

• The right to access and obtain a copy of your personal data
• The right to request correction or updating of your personal data
• The right to request erasure or suspension of use of your personal data
• The right to object to processing and to withdraw your consent
• The right to lodge a complaint with the supervisory authority

10Changes to this policy

We may revise this policy in response to changes in law or in our services. We will announce any material changes on this website.

11Contact

If you have any questions about this policy or wish to exercise the rights above, please contact us at contact@miraibizlab.co.th.